9wickets live Privacy Policy
Your personal information is a trust placed in us. This policy explains in detail what information is collected, why it is collected, and how it is kept secure.
Definitions and Scope
In this policy, "information" means any data from which a person can be directly or indirectly identified. "Processing" means any operation performed on information, including collection, storage, organisation, use, disclosure, or deletion.
This policy applies to all individuals who use the 9wickets live website, mobile application, or related services. If someone browses our platform without registering, the section of this policy relating to technical information also applies to them.
1.1 Who This Policy Applies To
Any registered or unregistered user aged 21 or above who uses any product or service offered by 9wickets live is covered by this policy. Persons under 21 are not permitted to use our platform.
1.2 Relationship with Other Policies
This privacy policy supplements our other policies and agreements. Our Responsible Gaming Policy may contain separate guidance on certain matters — in such cases, both policies apply together.
Information We Collect
2.1 Registration and Identity Information
When you create an account, the information you provide includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Preferred language and currency
2.2 Financial and Transaction Information
During deposits and withdrawals, we process the following information:
- Payment method details (e.g. bKash, Nagad, Rocket, Upay account numbers or bank account information)
- Transaction amount, date, and reference number
- Balance history and bonus usage details
Full payment card or account numbers are not stored on our servers — only the necessary identifying information is kept in encrypted form.
2.3 Gaming Activity Information
To improve your gaming experience and ensure system security, we store:
- Which games were played and for how long
- Bet amounts, win and loss history
- Start and end time of each session
- VIP level progress and bonus activity
2.4 Technical and Device Information
Whenever you use our platform, the following information is collected automatically:
- IP address and approximate location (country level)
- Device type, operating system, and browser version
- Cookie and session identifiers
- Page visits, click patterns, and time spent on the site
Purpose and Legal Basis for Collecting Information
3.1 Account Management and Service Delivery
Information is used to create and manage your account, process transactions, award bonuses, and provide customer support. This forms part of your agreement with us.
3.2 Identity Verification and Fraud Prevention
Identity document information is verified as part of the KYC (Know Your Customer) process to confirm the authenticity of each account and to prevent money laundering and fraud.
3.3 Security and System Protection
Technical information is analysed to protect your account and our platform from unauthorised access, hacking, or other cyber threats. All data transfers are kept secure using SSL encryption.
3.4 Service Improvement and Personalisation
By analysing your preferences and playing patterns, we can offer you more relevant game recommendations, bonus offers, and an improved experience.
3.5 Compliance with Legal Obligations
We have a legal duty to retain and disclose certain information under applicable laws and regulations.
Sharing Information and Third Parties
4.1 Who We Share Information With
9wickets live does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
- Payment processors: Information necessary to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
- Game providers: Technical information required by our game partners including Evolution, Pragmatic Play, JILI, and Spribe to operate games
- Technology partners: Third-party service providers for security, analytics, and infrastructure management
- Law enforcement agencies: Where required by court order or legal obligation
4.2 Third-Party Protection Standards
All third parties contracted with us are required to follow the same data protection standards. They may only use information for the purpose for which it was provided.
4.3 International Data Transfers
Some of our partners operate outside Bangladesh. In such cases, the necessary safeguards are ensured when transferring information, and we verify that adequate protection standards exist in the receiving country.
Cookie Policy
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. 9wickets live uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled
- Functionality cookies: Remembering your language preference, game settings, and other preferences
- Analytics cookies: Analysing site usage patterns to improve the experience
- Marketing cookies: Displaying promotional content relevant to your interests
5.2 Cookie Controls
You can disable all cookies other than essential cookies from your browser settings. However, disabling certain cookies may limit some features of the site.
Data Retention Period
6.1 Active Account Information
All information is retained while your account is active. After an account is closed, some information may be kept for a defined period for legal reasons.
6.2 Financial Transaction Records
Information relating to financial transactions is retained for an extended period in accordance with applicable law. This arises from the need to resolve financial disputes and for audit purposes.
6.3 Technical Logs
Security-related log files are automatically deleted after 90 days, unless they need to be retained longer due to an ongoing investigation.
Your Rights
You have the following rights regarding data protection:
7.1 Right of Access and Correction
You may request to view the information 9wickets live holds about you at any time. If any information is incorrect, please request that it be corrected.
7.2 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
7.3 Right to Object to Processing
You may object at any time to your information being used for marketing purposes. Once we receive your objection, we will stop using your information for that specific purpose.
7.4 Right to Data Portability
You may request your information in a readable format. You may use this information to transfer to another organisation.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team via live chat or email. Requests are usually responded to within 30 working days. For answers to frequently asked questions, visit our FAQ section.
Technical Measures for Data Protection
8.1 Encryption and Secure Connections
All connections to the 9wickets live platform are encrypted using SSL/TLS protocols. This means all data exchanged between your device and our servers is secure.
8.2 Access Controls
Only staff members who require access for their work can view your personal information. All staff access is logged and reviewed regularly.
8.3 Security Testing
Our systems undergo regular security audits. Any vulnerabilities identified are resolved promptly.
8.4 Response to Data Breaches
If a data breach occurs and poses a risk to your rights, we will notify you as quickly as possible in accordance with applicable law.
Protection of Minors' Information
9wickets live strictly follows a 21+ age policy. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and re-verified during the identity confirmation process.
If we become aware that information from a minor has reached us, that account will be closed immediately and the information will be deleted.
Policy Changes and Contact
10.1 Policy Updates
This privacy policy may be updated from time to time due to business changes, legal requirements, or technological developments. The date of any change will be shown at the top of the page. For significant changes, you will be notified by registered email or SMS.
Continued use of the platform after a policy change will be considered as your acceptance of the updated policy.
10.2 Contact Information
For any questions about this privacy policy, any requests regarding your information, or any complaints, please contact us:
- Live Chat: 24/7 direct support available
- Email: [email protected]
Our support team is ready to answer your questions in both Bengali and English.