9wickets live Responsible Gambling
Your safety, our commitment
Online betting and casino games are a form of entertainment — and 9wickets live is committed to making sure that entertainment never becomes a burden. On this page we discuss how to set your own limits, recognise signs of a problem, and get help when you need it.
What does responsible gambling actually mean?
Understanding the line between entertainment and harm is the first step in responsible gambling.
Responsible gambling is not just about betting less money — it means playing while staying aware of your time, money, and mental state. 9wickets live believes that betting and casino games are a form of entertainment, and every player should treat them as such.
Gambling stays healthy when you play for fun and accept losses as a normal outcome. But when you play hoping to recover losses, borrowing money, or hiding it from your family — it can become a problem.
If you read our terms and conditions, you will see that 9wickets live has put certain safety measures in place for every account to protect players. Following these rules is mandatory for everyone.
To learn about the security of your personal information and transactions, see our privacy policy — it details how your data is kept safe.
Remember: Losing is a normal part of gambling. Placing larger bets to recover losses usually makes the situation worse. Take a break when you lose.
Principles of healthy gambling
- Decide in advance how much money you are willing to spend
- Do not play hoping to win back money you have lost
- Set a time limit for each day
- Do not play when stressed or after drinking alcohol
- Prioritise spending time with family and friends
- Do not play with borrowed money or funds you cannot afford to lose
Self-limit tools
At 9wickets live you can decide for yourself how much you play — our support team is always ready to help.
Deposit limits
Set a daily, weekly, or monthly limit on your deposits. Once a limit is set it takes 24 hours to take effect, but reducing it takes effect immediately.
Session time limit
Set how long you play in a single session. When the time is up, you will automatically receive a warning and the session will end.
Temporary break
If you want to take a few days off, you can temporarily close your account for anywhere from 24 hours to 90 days. No betting or deposits are possible during this period.
Permanent self-exclusion
If you feel you need to stop gambling, request a permanent account closure. This is a final step, and a set waiting period must pass before reinstatement.
Bet and history review
You can view your betting history, win and loss records, and deposit and withdrawal records at any time. This helps you understand your own patterns.
Direct support
To set limits or request self-exclusion at any time, contact our 24/7 live chat support team — they will assist you promptly in Bengali.
Recognise the warning signs
If you notice any of the following in yourself or someone close to you, seek help without delay.
Chasing losses
Placing bigger bets right after a loss in an attempt to win back what was lost.
Spending more than planned
Each time you tell yourself "just a little more" — and end up going beyond the limit you set.
Hiding from family or friends
Concealing how much you are playing or how much money you are spending from the people close to you.
Borrowing to gamble
Taking loans from family, friends, or any other source to place bets.
Restlessness when not playing
Feeling irritable, restless, or uncomfortable when you are unable to play.
Neglecting daily responsibilities
Spending excessive time gambling at the expense of work, studies, or family duties.
Where to find support?
Acknowledging a problem and asking for help takes courage — you are not alone.
9wickets live support
Get help in Bengali via live chat and email 24 hours a day, 7 days a week. Requests for self-exclusion, limit setting, or account closure are processed immediately.
Family and close ones
Family and trusted friends are the closest source of help. Talk to them openly — an honest conversation can change the entire situation.
Professional advice
Speak with a mental health professional or addiction counsellor. Mental health services are available at government and private hospitals in Bangladesh.
Email support: Write to our support email — [email protected] — to request self-exclusion or account closure. We respond in both Bengali and English.
To learn more about getting help, visit our FAQ section — it has answers to common questions about responsible gambling, account limits, and self-exclusion.
Keep gambling as entertainment
Every player who comes to 9wickets live brings their own circumstances and means. Some play for a short time for fun, others bet on sports regularly. But for everyone, one thing matters equally — knowing your own limits.
Before you start playing, ask yourself: if I lose this amount of money today, will it cause problems for my household? If the answer is yes, it is better not to play that day. Betting is never a way to earn income — it is entertainment, and for entertainment you should only spend what you can comfortably let go of.
Time management is also important. Many people do not realise how many hours have passed. Set an alarm before starting a session, and when it goes off, actually stop.
Remember, gambling outcomes are entirely random. No strategy or pattern can guarantee a win. "This time I will definitely win" is a warning sign. The moment that thought appears, take a break.
If you feel the situation is getting out of control, contact our live chat immediately. Our support team will help impose permanent or temporary limits on your account, or begin a full self-exclusion process. There is no reason to feel embarrassed about taking this step — it is a courageous decision.
Be mindful that underage children or teenagers cannot access the account. Keep passwords secure on shared devices and do not leave your account logged in unattended.
Quick check
If the answer to any of the questions below is "yes", consider seeking help:
- Do I play more after losing?
- Do I hide my gambling from my family?
- Have I borrowed money to bet?
- Do I feel restless when I cannot play?
- Has my concentration at work or studies decreased?
- Have attempts to stop gambling failed?